Shipping Policy

Thank you for shopping with AVENIRI. We work carefully to process and deliver your order as smoothly as possible. Please review the shipping information below before placing your order.

Shipping Costs

We offer free standard shipping on orders of US$59 or more.

For orders below US$59, the following standard shipping fees apply:

United States: US$8.99 per order

Europe: US$6.99 per order

The free-shipping threshold is calculated based on the order subtotal after discounts and before any applicable taxes, duties, or additional charges.

Shipping fees, when applicable, will be displayed at checkout before payment is completed.

Order Processing

After your order has been successfully placed, it will be prepared for shipment.

Order processing may include payment confirmation, address verification, product inspection, packaging, and handover to the shipping carrier.

Most orders are processed within a few business days. Orders placed on weekends or public holidays will normally begin processing on the next business day.

During busy periods, processing may take longer than usual. We appreciate your patience while our team prepares your order carefully.

Estimated Delivery Times

Estimated delivery times begin after the order has been processed and shipped.

Europe: Approximately 8–12 business days

United States: Approximately 12–16 business days

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, local delivery conditions, and other circumstances outside our direct control.

Business days do not include weekends or public holidays.

Delivery Delays

Although most orders arrive within the estimated delivery period, occasional delays may occur.

Shipping and processing times may be extended during:

• Public holidays and seasonal holiday periods

• Black Friday and Cyber Monday promotions

• Christmas and New Year shopping periods

• Major sales events

• Extreme weather conditions

• Natural disasters

• Transportation disruptions

• Customs inspections or clearance delays

• Carrier network congestion

• Local strikes or service interruptions

• Unexpected increases in order volume

During these periods, tracking updates may also take longer to appear.

We recommend placing your order in advance when purchasing for a holiday, trip, birthday, event, or other time-sensitive occasion. AVENIRI cannot guarantee delivery by a specific date unless such a guarantee is clearly stated at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing the available tracking information.

Please allow a few business days for the carrier to scan the package and activate the tracking record. It is normal for tracking information to remain unchanged temporarily while the parcel is moving between facilities.

In some cases, international tracking may not update until the package reaches the destination country or is transferred to a local delivery carrier.

Shipping Addresses

Please check your shipping information carefully before completing your order.

Customers are responsible for providing a complete and accurate:

• Full name

• Street address

• Apartment, suite, or unit number

• City

• State, province, or region

• Postal or ZIP code

• Country

• Telephone number

AVENIRI cannot be responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.

Please contact our customer support team as soon as possible if you notice an error in your address. We will do our best to help, but address changes cannot be guaranteed once the order has entered processing or has been shipped.

Multiple Packages

Depending on product availability, warehouse location, package size, or carrier requirements, items from the same order may occasionally be shipped separately.

When an order is divided into multiple packages, the parcels may arrive on different dates. Additional shipping charges will not be applied simply because an order is shipped in more than one package.

Separate tracking details may be provided for each shipment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Unless otherwise clearly stated at checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the recipient.

Customs policies vary by country. AVENIRI does not control customs inspections, local taxes, or the amount of any additional charges.

Customs processing may also extend the estimated delivery time. We recommend checking the import rules of your country before placing an order.

Failed Delivery Attempts

The shipping carrier may make one or more delivery attempts depending on local delivery procedures.

If no one is available to receive the package, the carrier may:

• Leave the parcel in a safe location

• Deliver it to a nearby pickup point

• Leave a delivery notice

• Schedule another delivery attempt

• Hold it at a local facility for collection

Please follow the tracking information and any instructions provided by the carrier.

AVENIRI cannot be responsible for packages that are returned because the recipient did not respond to delivery notices or collect the package within the carrier’s holding period.

Packages Returned to Sender

A package may be returned to us because of:

• An incorrect or incomplete address

• An unclaimed package

• Failed delivery attempts

• Refusal of delivery

• Failure to pay applicable customs charges

• Restrictions imposed by the destination country

Once the returned package has been received and inspected, we will contact you regarding the available options.

If the return was caused by incorrect customer information, refusal, or failure to collect the package, original shipping fees may not be refundable. Additional shipping charges may apply if the customer requests reshipment.

Lost Packages

If your tracking information shows no movement for an extended period or the package appears to be lost, please contact our customer support team.

We may need to open an investigation with the shipping carrier. Carrier investigations can take time, and we appreciate your patience during the review process.

A package is not automatically considered lost simply because the tracking information has not recently updated or the estimated delivery date has passed.

If the carrier confirms that the package has been lost, we will work with you to provide an appropriate solution, which may include a replacement or refund.

Packages Marked as Delivered

If your tracking information shows that the package has been delivered but you cannot locate it, please:

• Check around your property and any safe delivery locations

• Ask household members, neighbors, or building management

• Check your mailbox, reception desk, or parcel locker

• Contact the local delivery carrier

• Allow up to 48 hours, as some carriers may mark packages as delivered shortly before arrival

Please contact our customer support team if the package still cannot be found after completing these steps.

We will assist where possible, but AVENIRI cannot guarantee reimbursement for packages that the carrier has confirmed were correctly delivered to the address provided at checkout.

Damaged Packages

If your package or item arrives damaged, please contact us as soon as possible.

Include your order number and clear photographs showing:

• The damaged item

• The outer packaging

• The shipping label

• Any visible damage to the parcel

Please keep the item and all original packaging until our customer support team has reviewed your request. We will work with you to find a fair and suitable solution.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We will do our best to assist you, but orders may enter processing shortly after payment is completed. Once an order has been processed or handed over to the shipping carrier, it may no longer be possible to change or cancel it.

If the order has already shipped, you may request a return after delivery in accordance with our Return & Exchanges Policy.

Shipping Restrictions

We aim to serve customers throughout the United States and Europe, but delivery may not be available to every country, territory, island, military address, PO box, or remote region.

Some products may also be restricted by local laws, customs rules, or carrier limitations.

Available shipping destinations and methods will be displayed during checkout. If no shipping option appears for your address, we may currently be unable to deliver to that location.

Contact Us

Questions about your shipment? Please contact our customer support team through the Contact Us page.

mallnetave@outlook.com

To help us assist you efficiently, please include:

• Your full name

• Your order number

• Your shipping address

• A brief description of the issue

• Relevant tracking details or photographs

We understand that waiting for an order can sometimes feel stressful, especially when a shipment is delayed. Our team will always do its best to provide clear information and help you find a reasonable solution.