Return & Exchanges

We hope you love everything you order from AVENIRI. However, we understand that sometimes an item may not fit as expected or may simply not be quite right for you. That is completely okay.

Our returns and exchanges process is designed to be simple and straightforward. Please review the information below before sending anything back to us.

Return Period

You may request a return or exchange within 30 days of receiving your order.

To qualify for a return, the item must be:

Unworn, unused, and unwashed
Free from stains, odors, damage, or signs of wear
Returned with its original tags and packaging
Accompanied by your order information or proof of purchase

Please handle the item carefully while trying it on. Returns that do not meet these conditions may not be accepted or may receive a reduced refund.

Your statutory consumer rights remain unaffected. Customers located in the European Union may also have a legal right to withdraw from an eligible online purchase within 14 days of receiving the goods.

How to Request a Return

Before returning an item, please contact our customer support team through the Contact Us page.

Please include:

Your full name
Your order number
The item you would like to return or exchange
The reason for the request
Clear photos if the item is damaged, defective, or incorrect

Our team will review your request and provide the return instructions and return address.

Please do not send a package back without contacting us first. Returns sent to an unauthorized address may be delayed, refused, or lost.

Exchanges

Need a different size or prefer another item? We are happy to help whenever possible.

Exchanges are subject to product availability. Once we receive and inspect your returned item, we will arrange the replacement if the requested item is still available.

For a faster exchange, we may recommend returning the original item for a refund and placing a new order for the preferred size or style.

Any price difference between the original and replacement item may need to be paid or refunded accordingly.

Return Shipping Costs

For returns made because of a change of mind, incorrect size selection, or personal preference, the customer is generally responsible for the return shipping cost.

We recommend using a trackable shipping service and keeping the shipping receipt until your return has been completed. AVENIRI cannot be responsible for return packages that are lost, damaged, or delivered to the wrong address.

Original shipping charges are generally non-refundable unless the item was damaged, defective, incorrect, or otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

We carefully check our products before shipment, but occasionally something may go wrong.

Please contact us as soon as possible if your order arrives:

Damaged
Defective
Incorrect
Missing an item
Significantly different from the product description

Please include your order number and clear photos of the item, packaging, shipping label, and any visible issue.

After reviewing the information, we may offer a replacement, exchange, refund, or another suitable solution. When the issue is confirmed to be our responsibility, we will cover the reasonable return or replacement shipping costs.

Please do not discard the item or packaging before our customer support team has reviewed your request.

Refunds

Once your returned item arrives, our team will inspect it and notify you of the result.

Approved refunds will be issued to the original payment method. Processing normally takes several business days after approval, although the exact time needed for the funds to appear depends on your bank, card issuer, or payment provider.

Shipping fees, duties, taxes, and other service charges may not be refundable unless required by applicable law or the return is caused by an error on our part.

If you have not received an approved refund after a reasonable period, please check with your bank or payment provider before contacting us, as processing times can vary.

Partial Refunds

In some situations, only a partial refund may be available. This may apply when:

An item shows signs of wear or use
Original tags or packaging are missing
The item has been damaged after delivery
The returned item is incomplete
The return is received outside the stated return period

We will always review the situation fairly and contact you before making a final decision.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items may not be eligible for return unless they arrive damaged or defective.

These may include:

Underwear and intimate apparel
Personal care or hygiene-related products
Gift cards
Customized or personalized items
Items marked as final sale
Items damaged through improper use, care, or storage

Sale items may still be returnable unless they are clearly marked as final sale. Any specific restrictions will be shown on the relevant product page or at checkout.

Order Cancellations and Changes

Please contact us as soon as possible if you need to cancel your order or change the size, color, item, or shipping information.

We will do our best to help, but orders may enter processing shortly after being placed. Once an order has been processed or shipped, we may no longer be able to cancel or modify it.

In that case, you may request a return after receiving the order, subject to this policy.

Packages Returned to Sender

Orders may be returned to us because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or unsuccessful delivery attempts.

If this happens, please contact us. We can discuss reshipping or refund options once the package has been received and checked.

Additional shipping costs may apply if the delivery issue was caused by incorrect information provided during checkout or failure to collect the package.

European Union Customers

Customers in the European Union may have a statutory right to withdraw from eligible online purchases within 14 days after receiving the goods, without needing to provide a reason.

To exercise this right, please send us a clear statement confirming that you wish to withdraw from the purchase within the applicable period.

After notifying us, the goods should be returned according to the instructions provided by our customer support team. Unless otherwise required by law or the item is faulty, the customer may be responsible for the direct cost of returning the goods.

Certain products, including personalized items and sealed hygiene-sensitive goods that have been opened, may be excluded from the right of withdrawal where permitted by law.

Nothing in this policy limits any mandatory consumer rights available under the laws of your country.

Contact Us

Questions about a return or exchange? Please contact our customer support team through the Contact Us page.

We kindly ask that you provide your order number and all relevant details so that we can assist you more efficiently.

Our goal is to make every AVENIRI shopping experience comfortable and reliable, and we will always do our best to find a fair and reasonable solution.